Buildingtheoperatingsystemforservicework.

Time is the primitive

Service businesses run on time, not transactions. The system of record should treat time as the first-class object, not an afterthought.

One layer beats a stack

Most operators cannot integrate six tools. A single operating layer that does the boring work end-to-end wins the long tail.

AI is the interface

Models are the surface customers touch. The defensible work is the system underneath - data, scheduling, and trust.